Terms of Sale

These are personal products and for hygienic reasons there are no returns, exchanges or refunds.
Size adjustments are available with a shipping and handling charge. All sales are final.
Orders are processed and shipped within 48 hours of order placement
and subject to the volume of orders received as these products are made to order.
Please note that you would be responsible to pay any additional duties/taxes
if required in accordance with your country’s regulation.
The buyer agrees to the terms and conditions of this contract by completing the purchase.
Shipping and handling is :
Canada $3.95
USA $8.95
All other countries $10.95
flat rate per order.
There is no tracking service. All orders are sent via Canada Post.

Delivery within Canada up to 10 busnisess days
Delivery to The U.S.A. up to 15 business days
International Delivery up to 15 business days

Privacy Policy

Our website address is: https://originalguitarfingers.com. We are located in New Brunswick, Canada and all of our products are designed and manufactured in Canada. We may be contacted via email through customersupport@originalguitarfingers.com

Purchase Information Provided by Customers.

All sales data is transferred securely encrypted under the SSL standard. Please note the green padlock encryption symbol on the address bar of every shopping page where data can be transmitted. The promise to safeguard your data is reflected in every procedure we perform. These practices comply with recognized international standards.The data we collect is limited to sales records of what our customers have purchased so that we can serve them well in the future. This keeps us aware of customer loyalty and also we will know who is a new first time user. Only our customer support can read these files. This data will include order information like what was purchased, when it was purchased and where it should be sent, and customer information like customer name, email address, and billing and shipping information. We do not sell this information. We do not share this information in any way except as may be required by law in Canada.

The purchase information we receive comes to us through secure encrypted electronic communication from reputable service providers. We use WordPress. By default WordPress does not collect any personal data about visitors.

We disclose only necessary data through reputable third parties who provide services for us this will include shipping information provided to Canada Post and required customs declarations for international packages.

Account Information

If you create an account, the online system will store your name, address, email and phone number, which will be used to populate the checkout form for future orders.

Cookies

Cookies may be used to keep track of your purchase instructions for us through the facilities of WooCommerce that are required to sell merchandise.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you shop with us again. These cookies will last for one year.

If you have an account and you log in to this site, the online system will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, the online system will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded video content from YouTube is used on our website.

YouTube may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content.

Analytics

We do not collect any Analytic data on visitors to our website but third party plugins that we use may keep analytic data.

Third party Plugin Providers.

Akismet Anti-Spam – Used by millions, Akismet is quite possibly the best way in the world to protect from spam. Here is a link to their privacy policy                       https://automattic.com/privacy/

WooCommerce – Leading web commerce service provider. Here is a link to their privacy policy. https://woocommerce.com/privacy%20policy/

Contact Form 7 – Just another contact form plugin. Here is a link to their privacy policy https://contactform7.com/privacy-policy/

Secure Payment Agent

We accept payments through PayPal. When processing payments, some of your data will be securely passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Here is a link to their privacy policy. https://www.paypal.com/ca/webapps/mpp/ua/privacy-full

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Information provided via email Comments and Questions.

The mail form at our “Contact Us” page is not specially encrypted. It is normal email. When visitors leave comments on the site there is a collection of the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

We use information you may provide only for customer support purposes and we do not share the collected information except as may be required by law in Canada.

We keep contact form submissions indefinitely for customer support purposes. We do keep an off line record of written testimonials that were sent to us by users. Their names and personal information will be redacted if they are ever published. To date we have never published any written testimonials. We have used only publicly available performance videos and online promotional photos of selected performers for marketing purposes. When we do this we intend to also promote and further disseminate the musical creations of these performing artists.

 If you wish you may contact us directly at the following email address.  You may also request that we delete any or all of the information our online system may have gathered during your use of the website. You may by right request to view any information the online system may have gathered during your visits to the website.  customersupport@originalguitarfingers.com

Out of date information and unused accounts may be purged at our discretion.

Latest policy update was Feb 10, 2019

Any concerns or comments you may have should be directed to customersupport@originalguitarfingers.com